How up-and-coming trends will transform CDPs by 2030 — I’ve learned the hard way over the course of my career in software and data that designing and managing a great customer experience is hard. No two customer experiences are the same and they each have their unique background stories. Whenever we try to simplify and model experiences linearly, we…

Structure customer interviews to be customer-centric, to understand their desired outcomes, struggles and what makes them choose you — If you’ve been on the front-lines of B2B customer development, you’ll know that it can sometimes be a struggle to find a good structure for your interviews. A “cookie-cutter” approach rarely works and that shouldn’t come as a surprise when each customer is very likely to be at a different…

I’ve been asked a few times about how to get started with coding and how to learn by self-teaching. So I decided to write this post and base it on my experiences of 14+ years of coding. In it I’ll cover: How I got started Why should I get started? …

Frameworks and mental models can help us “product manage” better. This post shares some of the most well known about product frameworks. Of course, they’re all situation-dependent — we should know when to use which one. Innovation is messy. Be experimental and share mental models with others. But always involve…

So we know what product management (PM) is and some of the challenges of the discipline (see this post for an overview). But how do we put it into action? Is there a process you can follow to get started? …

Product management… what a huge topic! Over the course of my career, I’ve worn many hats — engineer, tech lead, CTO, co-founder, product engineer and product manager, among others — but the product manager may be the most varied in terms of cross-functional scope. In this post, I interviewed a…

I was recently asked whether I could think of examples of five great products. So, I decided to write about them in a blogpost and share my thoughts as a product and software engineer! 5 great products Before I start, I should provide context: I’m a software engineer with experiences in product development…

As an independent maker, I often like to make things in DIY fashion. That includes making a website, publishing eBooks… but also making a logo! In this post, I’ll show you how I made Kuma Learn’s logo (your friendly guide to learning Japanese!). Note, this post was originally published on…

Note, this post was originally published on Kuma Learn’s blog. In the past week (15 January), I posted a couple of free Kuma Learn eBooks on Reddit’s /r/LearnJapanese community. It got far more attention than I expected. Thank you for your support and contributions that led to this post. …